Product Returns Policy

​

1. We undertake to reimburse you for any product delivered to you that is faulty.  If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage where we set out our requirements relating to return of such goods.
    

2. We are not liable for any product damaged in transit by the courier company, Australia Post or a delivery driver.
    

3. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges on to the same credit card which was initially used for the original purchase.
    

4. Kings Cross Distillery handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Please notify us within 12 days of purchase if you wish to return your order. 
    

5. You must have a valid reason for the return of your order.
    

6. You will need to pay the freight for any order which is returned for any reason. The return freight may be debited from any transaction deemed a refund by Kings Cross Distillery.
    

7. All refunds are made at the discretion of Kings Cross Distillery. 
    

8. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased.
    

9. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment.
    

10. Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after delivery.